Requirements for submitting a claim to the service department for warranty repair or replacement:
- Documents confirming the purchase of the equipment (delivery note, tax invoice, etc.);
- Claim report;
- Photographs.
If the warranty department’s decision is in favour of the claim, the product owner must, within one month after receiving the positive response from the warranty department, send the failed components or the entire unit to the manufacturer for replacement. The owner is responsible for the costs associated with replacing the failed components.
